Privacy Policy

We collect information you provide directly to us. This includes your name, email address, company name, job title, and any other details you share when you contact us, request information, or use our services.

We may also collect information automatically when you visit our website — such as your IP address, browser type, pages visited, and the date and time of your visit. This information is collected through standard web server logs and analytics tools.

We use the information we collect to respond to your enquiries and service requests, provide and improve our products and services, communicate with you about updates, news and relevant offers (where you have opted in), and fulfil our legal and contractual obligations.

We do not use your personal information to make automated decisions that affect you in significant ways.

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We will never do this.

We may share information with trusted service providers who assist us in operating our business — for example, email delivery services or analytics providers. These parties are bound by contractual confidentiality obligations and are not permitted to use your data for any other purpose.

We may also disclose your information where required by law, or to protect the rights and safety of Brainix, our clients, or others.

We implement appropriate technical and organisational measures to protect your personal information. This includes encryption of data in transit, access controls, and regular security reviews.

No method of electronic transmission or storage is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

When personal information is no longer required, we securely delete or anonymise it.

You have the right to access the personal information we hold about you, to correct inaccurate information, to request deletion of your information (subject to certain exceptions), and to object to or restrict our processing of your information.

To exercise any of these rights, please contact us at hello@brainix.ai. We will respond within 30 days.

Our website uses cookies to improve your experience. For full details of how we use cookies, please see our Cookie Policy.

We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. For significant changes, we will make reasonable efforts to notify you directly.

If you have questions, concerns, or requests relating to this privacy policy or our privacy practices, please contact us at hello@brainix.ai.